Recent Water Damage Posts

Frozen Pipes

1/22/2019 (Permalink)

Winter weather can bringabout more issues thanjust slippery roads anda sidewalk to shovel. If you live wheretemperatures sink below freezing level,you are also at risk for frozen pipes andice dams, which can create a majordisaster at your home or property.FROZEN PIPESFrozen pipes are often those exposedto the cold weather, such as thoseoutside your house, or in cold areassuch as basements,attics, garagesor kitchen cabinets.A frozen pipe can burst at the pointwhere the ice blockage inside the pipeis located, but typically the ruptureis caused by the backflow pressurebetween the water source and theblockage. A burst pipe can causeconsiderable damage to your property ifnot addressed quickly.To prevent pipes from freezing, hereare a few steps you can take, accordingto The American Red Cross. Be sure to completely drain waterfrom swimming pool and sprinklerlines, as well as outside hoses. Open kitchen cabinets to let warmair circulate near the plumbing. When the weather is extremelycold, let water drip from faucetsthat may come from exposed pipes. Keep your heat set to the sametemperature both day and night.ICE DAMSIce dams can be a little-known,but major problem during the snowyseason. They form when heated airmelts roof snow downward into waterdammed behind still-frozen ice. Whenthe trapped water cannot safely flowor run into the gutter system, it canbackflow under the roof ’s shingles andinto the structure’s interior areas, as wellas causing gutters and shingles to moveor fall.Icicles can be an initial sign of an icedam, according to Tospot ice dams inside, “check for waterstains or moisture in your attic or alongthe ceiling of exterior walls of yourhouse. Water stains or moisture maybe an indication that an ice dam hasformed and water has penetrated theroof membrane.”Removing an ice dam as soon asit is found is vital to helping preventdamage to your property and can bedone using heated cables, a roof shovelor calcium chloride ice melter.If winter weather causes waterdamage to your property, Contact SERVPRO of Plano we are only a call away, 24/7, ready torestore to preloss condition. 972-403-9004

Unseen Water Damage

11/1/2018 (Permalink)

SERVPRO of Plano arrived onsite to a Water Damage due to an ongoing leak from the hot water heater.

This home has not been occupied and the damaged occurred over a few weeks to a month time frame.  The Paint is bubbled the baseboards have damage and the carpet and pad will need to be pulled and replaced. If you start the dry out on your property you most likely will be able to salvage the walls,carpeting and pad. 

Most insurance companies require you to mitigate your water damage loss ti your property as soon as you find the water intrusion.  SERVPRO of Plano has the Certified Technicians on staff to handle your WATER damage loss.

Contact SERVPRO of Plano at 972-403-9004 for your Water Damage needs. #SERVPROofplanowaterdamage

Large Residential Water Damage

10/29/2018 (Permalink)

SERVPRO of Plano had dispatched our Technicians to assist a homeowner with a very large WATER DAMAGE due to a pipe break in the upper level of the home. The homeowners were home in bed the night this had happened and acted very quickly to shut off the water at the curb. This home had suffered ceiling collapse as well as damage to their personal property. SERVPRO of Plano assisted the homeowner in drying the furniture and personal Family Photo's. 

After SERVPRO extracted the standing water we cut the wet walls out we placed drying equipment to expedite the drying process. The homeowner was very happy with our Crew that responded in the middle of the night.

Call SERVPRO of PLANO today at:


It's the WATER that you don't see

7/30/2018 (Permalink)

It's The WATER that you don't see: 

Even small water damages have the potential to cause serious structural and indoor air quality issues over time.The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. SERVPRO of Plano Professionals have the equipment,training and experience to find and dry unseen water before secondary damages occur. The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss.When time matters, technology and equipment must be counted onto perform. SERVPRO of Plano Professionals will answer your call with fast action and a full arsenal of drying equipment. Here area few of the tools used by your localSERVPRO of Plano Professionals.Moisture Sensors are usedto detect moisture in carpets,baseboards and walls.Moisture Meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate readings, allowing SERVPRO of Plano Professionals to monitor the drying process.Thermohygrometers measure temperature and relative humidity. When armed with this information, SERVPRO of Plano Professionals can calculate and create an environment mostcondusive to drying. When facing a contaminated water loss, it is not only important to dry the structure, but the structure must also be disinfected and often deodorized.Ultra Low-Volume (ULV) Foggers(pictured below) will atomize liquiddeodoraizing agents, producing a finemist that can easily penetrate the sitewhere odor-causing residues may accumulate.This device can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach areas.Thermal Foggers dispense solvent based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor causing particles to deodorize structures,garments,automobiles and other places where cleaning cannot reach.The bottom line?SERVPRO of Plano Professionals have the training and equipment to make it “Like it never even happened.” Call us today at 972-403-9004


5/3/2018 (Permalink)

According to the National Weather Service (NOAA),

"Approximately seventy-five percent of all Presidential disaster declarations are associated with flooding". NOAA lists the most common flood hazards in the United States as:

Flash Flooding

River Flooding

Storm Surge and Coastal

Inundation from Tropical and Non Tropical Systems

Burn Scars/Debris Flaws (caused by Wildfires)

Ice/Debris Jams


DryWash (caused by heavy rainfall in dry areas)

Dam Breaks/Levee Failure

Just because you haven't experienced a flood doesn't mean you won't in the future. In fact 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities. On average, flood cost $3.5 billion in annual losses in the United States.

When catastrophic water damage happens to you, SERVPRO of Plano is here to help. We can help you prepare ahead of time with an Emergancy Ready Profile (ERP) .

Call SERVPRO of Plano today at (972) 403-9004

When Water Damage Strikes

4/2/2018 (Permalink)

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage. Within four hours of loss notification, a SERVPRO of Plano will be on-site to help ensure a water damage is handled by completing the following steps. INSPECTION SERVPRO of Plano will inspect affected areas to determine the extent of water damage and will review the inspection with you to answer any questions before beginning any work. EMERGENCY SERVICES SERVPRO of Plano will take steps to help protect your home or business, as well as personal belongings and other contents, from further damage by extracting the excess water and preparing the area for drying. They will explain the needed emergency services to you step-by-step. MONITORING To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO of Plano will monitor the drying process. The updates will be consistently communicated to you. RESTORATION SERVICES SERVPRO of Plano will repair structural materials, reinstall carpets, and clean affected areas of your property and belongings. A final walk through of the job site will be conducted with you to help ensure the property was returned to preloss condition. EMERGENCY WATER DAMAGE TIPS: Shut off the water source if possible or contact a qualified party to stop the water source.  Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock. Remove as much excess water as possible by mopping and blotting.  Place aluminium foil or wood blocks between furniture legs and wet carpeting.  Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place.  Don’t enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards. Don’t use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner.  Don’t turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water. For more information on recovering from water damage, contact your local SERVPRO of Plano today. 972-403-9004

SERVPRO of Plano Experienced Restoration

3/26/2018 (Permalink)

SERVPRO of Plano understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of Plano specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Plano can also mitigate mold and mildew from your home or business.

Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property. Backed by a nationwide system of more than 1,500 qualified franchises, no damage is too large or too small for SERVPRO of Plano.

If you would like to schedule service for your home or business, please call today!972-403-9004

Serving you since 1967, SERVPRO is the cleaning and restoration brand you know and trust.


2/26/2018 (Permalink)

The Science of Drying after a Water Damage

Drying a property after a water damage needs to be done correctly and quickly.  SERVPRO of Plano technicians are trained in the science of psychrometrics and follow strict industry-approved standards to ensure secondary water damage is minimized.

Psychrometry is the calculation of relative humidity and water-vapor pressures from temperature and barometric pressure. It’s also called hygrometry.

If your home or business has a water damage, we will:

  • Inspect your property to detect any wet materials.
  • Measure the amount of moisture in the wet materials.
  • Set up professional drying equipment.
  • Monitor wet materials every day to ensure they dry properly and quickly.

Why Drying Quickly is Important

Materials can often dry on their own if the moisture if the moisture in the wet material moves to drier air (assuming there is drier air).  The problem with letting nature take care of drying your property is that it simply takes too long and the chances for secondary damage become high.  This is the reason we use professional drying equipment, such as air movers, dehumidifiers, and other specialty equipment, to help speed up nature.  Our technicians know the right amount of equipment and its most efficient placement to dry your structure.

How We Monitor the Drying Process

We will visit your property every day to check the drying status of all wet components.  We use a start-of-the-art monitoring equipment and a proven scientific process to help the speed of drying.  As areas become dry, we remove equipment.


We document all drying data into a proprietary program called DryBook.  This is how we:

  • Manage industry drying requirements.
  • Provide real-time documentation of the drying process.  This documentation is given to your insurance provider, should you file a claim.
  • Validate services are executed to standard.
  • Report to all stakeholders involved.
  • Allow real-time updates.

Our technicians have the training and equipment to make it “Like it never even happened.”  We’re ready to help.

SERVPRO of Plano services Plano and all surrounding Dallas communities.  We can be reached 24/7 at (972) 403-9004.  

I Had A Water Damage. What Do I Do Now?

2/21/2018 (Permalink)

I Have A Water Damage. What Happens Now?

We’ve helped restore many homes and businesses after a water damage. For over 24 years, we’ve responded to water damage emergency calls on a daily basis. We can help you, too.

#1 Call us; we’ll be there in less than 4 hours
SERVPRO of Plano's promise is to respond to all water damages within 4 hours of receiving a call. We will gather information about your loss and dispatch a prepared crew immediately. We offer emergency services 24/7/365.

#2 Call your insurance (if you want to file a claim)
While we’re on the way, give your insurance provider a call and let them know what is happening. Inform them that SERVPRO of Plano is on the way.

#3 Extraction
When we arrive, we will inspect the extent of the water damage and begin extracting all the water. Our crew will document all affected areas and begin the documentation process for your insurance claim (even when an insurance claim is not filed, our documentation process is still the same).

#4 Drying and Monitoring
Once all standing water has been extracted, we will set professional equipment to begin drying your home. We will place air movers, dehumidifiers, and possibly other specialty equipment for hard-to-reach places. We will return to your property once a day to monitor the drying process and remove equipment. For more information about our drying process, read our blog “The Science of Drying after a Water Damage.”

#5 Restoration
After your property is dry and clean, we will send one of our Reconstruction Project Managers to assess the damage, if any, the water caused. We will submit documentation and work with your insurance to get all necessary reconstruction approved. Once we get the green light from your insurance provider, we will repair your property.

If you find your property has experienced a water damage, don’t despair. We’re an experienced, certified, and professional team that can help.

SERVPRO of Plano services 
Plano and all surrounding Dallas communities. We can be reached 24/7 at (972)403-9004.

#SERVPRO #WaterDamage #Plano #CollinCounty #Restoration

Tips to Remove Sewage Backup After Heavy Rains

2/7/2018 (Permalink)

Tips To Safely Remove Sewage Backup After Heavy Rains to your Property.

Sewer backup in Plano, TX following heavy rains is not uncommon. This can result in just a few inches of standing water or several feet of rain water accumulating.

Knowing how to remove this water safely and properly is important. You might also consider putting preventative measures in place to reduce the risk of this situation in the future.

Taking Preventative Measures

If you have experienced a sewer backup once, you know it is definitely something that you do not want to happen again. There are a few ways to reduce your risk:

• Install backwater valves on any basement plumbing fixtures
• On the house trap, ensure that all sewer trap plugs fit properly and tightly

Removing Sewage Backup

First and foremost, you want to shut off the electricity and gas in the space that was affected by the backup. Then, the most important part is to get all of the standing water out as quickly as possible. A sump or trash pump might be beneficial for this step in the process. Once removed, start by opening windows and doors and running fans to air out the space. Do not walk around with no shoes on your feet.

Any items touched by the backup or black water should be thrown away due to the risk of them being contaminated. Then, start cleaning. Use appropriate cleaning solutions, such as bleach and other disinfectants. Go over all surfaces multiple times, using clean sponges or cloths so that you can avoid cross-contaminating cleaned areas. Once clean, make sure to use another fresh towel to thoroughly dry the area. As you are doing this, be careful not to track sewage or other debris to already-cleaned areas. 

It is important that sewer backup is promptly removed to avoid additional problems. Once it is gone and restoration is completed, consider instituting preventative measures to help to decrease the chances of your home experiencing this issue in the future. 

Call SERVPRO of Plano (972)-403-9004 

Household Appliances Cause Most Water Damage

2/6/2018 (Permalink)

Many household appliances can fail and cause a major WATER DAMAGE to your home. When this happens to your property, please contact SERVPRO of Plano at 972-403-9004.

Steps to removing water and drying your home after a failed appliance causes a flood

Most flooding problems in homes come from the inside, rather than from a rising creek or river. In many of these cases, the problem results from a failed dishwasher or a split intake hose for a clothes washer.

Appliance flood damage in a Plano home sounds simple, but the truth is very different. A failure of either of these machines can drop over five gallons of water on the floor every hour. SERVPRO knows that if this happens in the morning after everyone leaves for work, that means an entire, three-bedroom room can be under an inch of water before the homeowner or renter walks in to find a disaster.

The only advantage to dealing with flooding from such an inside source is that it is clean water. There is no contamination to have to worry about, so there is no need for special protective gear and since cleaning the surfaces is not required, the overall time necessary for the job is far less as well.

The first step we take is to stop the flow of water. If a resident has not turned off the water main, we do it immediately after arriving on the property.

Next, we get to work removing standing water. For any amount over an inch, we start with commercial grade water pumps. These machines can empty out an average home in an afternoon, allowing us to bring in more equipment and inspect for damage to floors, carpets, and walls. If the power is out, we bring in our generators for uninterrupted electrical support.

If there is no permanent damage, we draw out remaining water trapped on carpets and floors. Technicians use extraction wands which are designed to bring out the water without harming wood surfaces or damaging the nap of the rug. This part of the job is more time-consuming and can take up to a full day or more.

With the water removed, we now lower the moisture levels in the surrounding air. To do so, we use dehumidifiers to draw moisture out of the air. Each device can remove over twenty gallons every day depending on the humidity and size of the dehumidifier we use. We perform this task to prevent the possibility of rot or mold growth in the walls and floors.

Drying out your home is not an easy process, but the right restoration company can do it quickly and safely. SERVPRO of Plano has decades of experience helping our neighbors put their homes back together after a flood. If you need our help, call today at (972)-403-9004.

The Water Damage Process

1/19/2018 (Permalink)

Water or Flood Damage?
Call Today – (972-403-9004)

Every water damage event is a little different and requires a unique solution, but the general process stays the same and can be just as stressful.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

Call SERVPRO of Plano today for your estimate at (972)403-9004

How old is your Water Heater?

1/9/2018 (Permalink)

Water Damage How old is your Water Heater? Water Heaters Age

The majority of WATER DAMAGE'S SERVPRO of Plano see's are due to broken WATER HEATERS.

If you have a gas water heater, you may have noticed a popping sound when the burner ignites. However, regardless of the fuel source, sediment build-up is a problem for both electric and gas water heaters.

Over time, the sediment build-up will break down the interior of the tank, and it may even clog the drain valve.

The older the water heater, the more likely it is to break down. As a general rule, a tank type water heater will last, on average 8 to 12 years.

With proper maintenance and a little luck, you may be able to nearly double the lifespan of your water heater. But sometimes even with the best care, a water heater will need to be replaced after only a few years. However, if your water heater is pushing the 10-year point, there’s a good chance it’s time to replace the unit.

If you have a Water Heater break and it does FLOOD you'r HOME or BUSINESS call SERVPRO of Plano: (972)-403-9004

Water Heaters

1/5/2018 (Permalink)

Water Damage Water Heaters Failing Water Heaters

SERVPRO of Plano is available to help you through your WATER DAMAGE 24/7. Call SERVPRO today at 972-403-9004.

During the UP and DOWN temperatures here in North Texas SERVPRO of Plano encounters major problems with Water Heaters breaking and causing extensive damage to properties.

Once the water heater malfunctions and goes out the flooding can be very serious if not addressed immediately. 

 Water heaters located in the attic can cause even more damage inside the home when the water penetrates the insulation and the sheet rock.  When this occurs the ceiling can get so saturated that it tends to fall causing damage to anything and anyone below. The contents and flooring in the path of the ceiling is usually very saturated and will need drying.

SERVPRO technicians are highly trained and Certified to handle these type of damages and will know how to dry your structure and to return you back to normal.

Please call SERVPRO of Plano today for our Water/Flood damage services: 972-403-9004

Frozen Water Lines

1/4/2018 (Permalink)

Water Damage Frozen Water Lines Broken Water Line

Frozen WATER lines and PIPES really can do MAJOR Damage to you property!

Winter has hit Texas hard!  Frozen water lines have caused major damage this week for our Residential and Commercial customers. 

Many of our customers call SERVPRO of Plano for our professional Mitigation services. (972)-403-9004.

North Texas during the winter encounters major temperature changes.

If the temperature drops below freezing in our area you tend to see pipes freeze. When the temperature rises above freezing the pipes thaw out causing major damage to Homes and Businesses.

SERVPRO has the highly qualified and IICRC Certified Technicians that can come out and mitigate the damage quickly and efficiently.

SERVPRO of Plano 972-403-9004 will respond to your needs as quick as possible!  Please contact our office if you find yourself in the need of water damage remediation.

SERVPRO technicians are IICRC/ASD certified and highly trained to handle any size of damage.

Frozen Pipes

1/2/2018 (Permalink)

Each year frozen pipes cause thousands of dollars in damages. Please take the necessary precautions to keep you property safe.

Pipes can burst at or below freezing temperatures 30 degrees or below.  The more you know the better you can prepare!  With a little money spent a head of time you might save thousands of dollars in damage due to broken pipes.

Wrap your pipes, Drip your faucets, Turn off your sprinkler systems and Shut off main water lines if you are going out of town for the holidays. 

With a little preventative action you might just save thousands of dollars in damage. 

Please contact SERVPRO of Plano at 972-403-9004 if you have a water damage to your property. Our technicians are on call 24/7 for you.

Weather Aware

12/18/2017 (Permalink)

Water Damage Weather Aware Water damage to a commercial property

Be Weather Aware:

Wireless Emergency Alerts (WEA) are emergency messages sent by authorized government-alerting authorities through your Mobile carrier.

Government partners include local and state public safety agencies, FEMA, and the FCC, the Department of Homeland Security, and the National Weather Service.

Alerts received at the right time can help keep you safe during an emergency. With WEA, alerts can be sent to your mobile device when you may be in harm's way, without need to download an app or subscribe to a service. WEA may be used to share:

* Extreme weather warnings

*Local emergencies requiring evacuation or immediate action.

AMBER Alerts.

Presidential Alerts during a national emergency.

A WEA will look like a text message. Visit to learn more about Wireless Emergency Alerts, including how to determine if your mobile device is WEA capable.

Please contact SERVPRO of Plano with any questions at 972-403-9004

Water Damage F.A.Q.

11/30/2017 (Permalink)

  • Should I file an Insurance Claim?
    • Maybe, it all depends on your deductible and what our services are going to cost. We recommend having your deductible information on hand and reaching out to your local insurance agent to discuss your policy. We can give you an estimate before beginning work to help you make the right decision on whether or not your loss is claim worthy. If you do file an insurance claim SERVPRO is on vendor lists for a wide variety of insurance companies and works directly with them to make it easier for you.
  • What can I do before you get here?
    • A few things we recommend; try and pick up small belongings off the floor, if you’re dealing with carpet you can place pieces of tin foil under the legs of your furniture to prevent furniture staining, also it is crucial that you make sure the water is turned off or the leak is repaired before we arrive onsite.
  • What are some safety concerns I should be aware of?
    • Water damages can definitely be dangerous in your home if the right steps aren’t taken. If water came from above we suggest you do not use lighting fixtures or ceiling fans until the loss has been assessed and there are no structural support concerns. Do not plug anything into outlets that may have been submerged in water on the floor or low on a wall. If dealing with flood waters or sewage losses try not to walk in the water it could pose serious health risks.
  • What will you do when you get here?
    • First we will assess the loss area to confirm the cause of loss and see where the water has traveled using moisture meters and sensors. Next we might preform extraction on standing water where we could move and protect furniture and remove area rugs from the loss area. Then there is the potential for demolition services such as; lifting or removing carpet and pad, removing damaged or swollen baseboards, removing drywall and insulation, or removing other non-salvageable flooring materials. Finally we will setup drying equipment, air movers and dehumidifiers, to create a balanced drying environment; this equipment usually runs for 3-5 days for residences and 5-10 days for commercial properties.
  • How much will your services cost?
    • It all depends on what we find when we assess the loss site. We cannot accurately give an estimate without seeing the damage. We do preform free estimates Monday through Friday from 9am to 3pm. If needing an estimate on the weekend or not in that time frame the cost is $175. Our services could range from a couple hundred dollars to thousands of dollars depending on the size of damage and materials affected.