Step 1: 24 Hour Emergency Contact 

Your first call after discovering a water loss in your home or business is to contact SERVPRO of Plano.  Our phones are answered by a live person 24 hours a day seven days a week.  Our IICRC certified Technicians are on call for all water damage emergencies whether large or small.  SERVPRO of Plano will immediately dispatch our crews to be at your location within 60 minutes of your call.  Allowing us to come out immediately allows us to begin the water mitigation process to prevent further damage to your structure and contents, even a slight delay of a couple of hours could increase the severity of the damage.  

We Answer the Phone Ready to Help
Call Today - (972) 403-9004

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Plano has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Move Forward to Step 2: Inspection and Damage Assessment